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Customer Finance Subject Matter Expert

Develop and deploy best business practices to improve cash flow, protect financial interest and control A/R balances by participating in local and global cross-functional teams. Provide technical support to all team members.

Functions
Assess areas of improvement related to SAP SD and SAP FI deduction/collection processing by reviewing the following:
A/R postings by customer account
New/revised EDI transactions and EDI file error messages
Processes for potential business practice changes (SAP, DLx, IWay, Manhattan, Compass, BI/BW, etc)
Cash posting issues
Failed IDoc
Devise and administer standard work methodology for the teams to ensure process adherence that is efficient and cost effective
Manage own portfolio: collection, research, dispute resolution and cash forecasting.
Liaison with Internal Audit and Sox Compliance groups to manage audits for the team
Key user for SAP departmental administration
Conduct Departmental Process and Service Review Sessions
Compile/update the published comprehensive process guidelines to support training and document best practices
Coordinate with CS, IM, EDI, IT, and Cognizant for existing system updates and modifications as well as system defect review and enhancement activity
Reporting expert for monthly/weekly/daily needs. Back up Customer Finance managers in cash reporting.
Create integration protocols/templates. Lead and coordinate future A/R integrations as needed
Perform special projects and other related duties and responsibilities consistent with the classification of the position
Key Indicators
Days Sales Outstanding (DSO)
Cash forecasting accuracy
Days To Pay Reduction
A/R performance objectives - against aged receivables (invoices, declined deductions, unidentified items on account and research lines)
Days to Clear (Deduction aging)
Number of accounts moved to EFT/ EDI
Number of accounts moved to automated mapping
Knowledge / Abilities / Skills
Knowledge:
Minimum of two year experience of customer finance, A/R, deduction management in a high volume, fast-paced environment (Manufacturing background preferred)
Comprehensive knowledge of all steps in the order-to-cash cycle
Understanding of analytical techniques and tools for creating effective solutions to problems
Demonstrate initiative, drive, customer knowledge and focus
ERP Implementation system or SAP Knowledge preferred.
Functional / Technical Skills:
Excellent computer skills, including a s knowledge of MS Office Excel and Word, and A/R customer support systems
Excellent oral and written communication skills
Strong multi-tasking skills and able to handle large volumes of work
Excellent analytical skills with attention to detail
Able to work with autonomy and manage own workload as well as within a team environment
Excellent organizational skills and ability to deliver to tight deadlines
Focus on continuous process improvement
Ability to handle difficult situations in a persuasive but professional manner
Resiliency under pressure
Self-confidence
Abilities:
Travel as needed to support business operations.
Education Requirements:
Minimum of four years college, including coursework in Accounting, Business Law and/or Finance, or a minimum of four years relevant experience
Types of Supervision Received:
Direction: Works to accomplish specific objectives. There are frequent consultations with the supervisor on phases of work, but not on specific details.


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